Gadgets don’t last forever. It usually has a ‘shelf-life’. After a few years of service, the hardware slowly deteriorates.
I have this 5-year old (more or less) iPad mini. The problem with having a gadget for that long is the battery life no longer performs as it should be. I can only use my device for 2 hours straight and the charging time takes up to 5 hours or more! It’s a total waste of electricity.
One day, a friend (Thanks Kat!) has shared her partner’s experience on getting a ‘new’ iPad device after requesting for a battery repair. We had the same problems and device. I thought to contact customer support online to see if they can also sort mine.
Apple’s customer support is one of the best I’ve experienced so far! I tried their chat service and it was really good and I’m very much satisfied. After doing some troubleshooting through Apple’s diagnostic function, she referred me to book an appointment to an Apple store. She did all those and I received an email to confirm my appointment.
On the day of my appointment, the whole transaction only lasted for 15 minutes. The staff told me that I need to pay £85 for the battery repair and they will give me a new iPad (please take note that only the device has been replaced). Woooot! I immediately said sure and that was it. After paying, he gave me a new iPad. No fuss.
NOTE: Your old Apple gadget will need to be surrendered in exchange of the new device. So please back-up your files. Don’t worry as you will receive a separate email with instructions on what to do before you surrender your device.
My new device works perfectly! This way, I don’t need to spend a few hundreds just to get a new one. In some ways, I was able to save some money as I don’t really wanted to buy a new iPad.
For Apple users, if you have problems with your device, don’t hesitate to contact their support team. If you still have the warranty, the better.